Internal Finishing Engineer

Purpose of the Role:

  • To provide an excellent professional support for our customers, ensuring that homes are finished to the expected high standards all issues are resolved efficiently and effectively as a member of the Production Team.
  • Provide full technical support, off site corrective or preventative maintenance and offer after sales solutions to the Customer once the home has been sold and sited when requested.
  • Liaise with other departments to ensure excellent customer satisfaction, and minimise the number of after sales snagging by proactive feedback to the operation via the production specifiers.

Specific Duties:

  • Ensure all duties that encompass Internal Finishing are complete within the timescales and standards expected.
  • Respond to customer call outs off site – evaluate, resolve issues and deliver shortages
  • Respond to customer after sales enquires and ensure customer follow up is conducted within company service level requirements to provide a speedy, efficient and thorough service when requested;
  • Maintain accurate customer interaction, reports and feedback records; via the Internal Finishing Coordinator;
  • Provide customers with information regarding warranty provision and ensure after sales courtesy follow up is conducted to assist with any discrepancies/shortages within the home;
  • Produce management information reports as required;
  • Developing and maintaining excellent working relationships with customers both internal and external to the company;
  • Liaising with and working alongside other team members and other departments within the company to ensure tasks are completed efficiently and effectively;
  • To communicate courteously with customers to progress issues and queries to a successful conclusion for both the company and customer at the earliest time;
  • Effectively manage customer expectations, taking a firm but courteous approach where necessary;
  • Process and file requisitions for parts required and ensure the information is forwarded to the coordinators;
  • Maintain the company’s expected level of service delivery at all times to internal and external customers and remain committed to customer service excellence;
  • Always speak positively and enthusiastically about the company and its products and services to ensure that a professional company and brand image is upheld and projected at all times to customers and colleagues, You are our Ambassador outside the business;
  • Conduct business in an ethical and fair manner, protecting the Company’s best interests at all times;
  • Attend training as required by the Company and take responsibility for own self-development;
  • Contribute to improving the performance of the team by putting forward new ideas and by implementing change when requested to do so;
  • Ability to cover all technical repairs off site as per the skills matrix
  • Carry out any duties commensurate with the role and as deemed suitable by the Company.

Experience and Knowledge:

  • Experience of working in a customer focussed environment;
  • Experience of handling difficult customers effectively, whilst maintaining excellent customer service.
  • Experience of working in a similar role.
  • Experience of working in the operational environment
  • High degree of knowledge, skill and experience across all areas of production

Skills, Competencies and Abilities:

  • Able to represent the Company positively, professionally and with credibility;
  • Ability to understand the product range comprehensively;
  • Ability to prioritise workloads to achieve maximum output;
  • Ability to understand the problem and quickly and efficiently find a resolution
  • Making things happen, and proactive approach to preventing repeat issues
  • Ability to communicate and influence across a number of stakeholders internally and externally
  • Ability to listen and react with empathy;
  • Ability to take the initiative under pressure and in the absence of detailed information;
  • Confidence in dealing politely and helpfully with a wide variety of people internally and externally;
  • Resilience in coping with pressure, often to meet tight deadlines;
  • Work using own initiative, integrity and assertiveness where necessary;
  • Possess excellent communication and influencing skills with an ability to communicate at all levels;
  • Good organisational and planning skills with meticulous attention to detail;
  • Ability and willingness to work as part of a team;
  • Ability to handle difficult situations.

Personal Attributes

  • Excellent time management and organisational skills;
  • Well developed interpersonal skills;
  • Excellent manner with people;
  • Strong listening and communication skills;
  • Empathetic towards others;
  • Self-motivated and solutions orientated;
  • Positively assertive;
  • Have a committed and positive approach to work;
  • Possess a flexible, supportive and approachable manner.

Please note this role requires the job holder to have a full, clean driving licence.
There is a requirement to travel with overnight stays when necessary.
The contracted hours are 50 per week Monday to Friday (Friday generally being a handover day in Rushden)

Please send your CV to recruitment@phplh.com

DEADLINE: FRIDAY 14TH SEPTEMBER

A Lifestyle that’s second to none!

A Lifestyle that’s second to none!

Prestige Elevato Sandhills Holiday Park

The Prestige Homeseeker  ‘Prestige Elevato’, another unique project that we’re proud to be part of.

The ‘Prestige Elevato’ has been the talk of the town on this beautiful promenade at Sandhills Holiday Park.  What could be more pleasant than an evening of fresco wining and dining watching the sunset over the sea a lifestyle that’s second to none.

For more information on the Elevato contact:
Sandhills Holiday Park, Mudeford, Christchurch
Dorset, BH23 4AL

Call: 07595055979 (9am-6pm) or, e-mail sandhillssalesmanager@parkholidays.com

Holiday Lodges by Prestige Homeseeker

Coming Soon! The launch of the ‘Accolade’

Coming Soon! The launch of the ‘Accolade’

Accolade Residential Park Home

‘Accolade’ The brand new residential park home single unit from Prestige Homeseeker Park and Leisure Homes

Come and see this brand new single unit 44′ x 12′ at:
The National Park & Holiday Home Show
18th – 20th May 2018

Affordable residential park home living at its best!

NEW! Accolade

This visually appealing residential park home single unit really does have it all. The Accolade has a unique feature of a Juliet balcony, high-pitched roof, dorma and exterior lighting.
The interior design is warm and inviting which creates a feeling of cosiness throughout. The vaulted ceiling is complete with spotlights to the lounge, kitchen and diner create a light, bright and airy space. The high gloss kitchen works perfectly with the beautiful solid oak dining table, tv media unit and nest of tables in the lounge which also features a gorgeous corner chaise sofa. The master bedroom has fitted sliding mirrored wardrobes doors that mean bundles of light bounce around the room and show off the fabulous space that has been created.

Key features:

  • Juliet balcony & French doors
  • 24-degree high pitched roof with Dorma
  • Fitted High Gloss kitchen
  • Corner chaise sofa
  • Solid oak dining table, tv media unit & nest of tables
  • Shower over bath, sink vanity unit & mirrored cabinet.
  • Sliding mirrored wardrobes to bedroom 1

For further information on the Accolade please email sales@phplh.com

‘1 lodge, 20 Locations’ – The portable holiday home taking the travel industry to new heights

‘1 lodge, 20 Locations’ – The portable holiday home taking the travel industry to new heights

Can’t decide where to go on holiday this year?

Struggle no more – a spectacular new helicopter lodge is offering families the choice of a whole host of fantastic locations at the touch of a button.

The ‘Hampton Heights’ lodge, launched by leading UK holiday park operator Darwin Escapes, in conjunction with Prestige Homeseeker Park & Leisure Homes – one of Europe’s largest and most successful manufacturers of park homes and leisure lodges – comes complete with propeller and the ability to reserve a Heli plot in any one of your chosen locations.

Travel to such destinations as Cornwall, Devon and the Lake District in one fell swoop, touching down at holiday parks with all of the exciting activities and onsite facilities provided by Darwin Escapes coming as part of the package.

The first-of-its-kind lodge is the ideal solution for families looking to enjoy the holidays they love without compromising, providing its residents with a lifetime of fantastic holidays at their fingertips.

Samantha Lambert, Marketing Manager at Darwin Escapes said: “We are so excited to launch our state-of-the-art Hampton helicopter lodge with Prestige.
“The idea evolved from a remark made by one of our colleagues, who challenged the concept of the static lodge and asked how we could take it a step further by moving the lodge to any destination.

“With spectacular advances in technology, we are delighted to be able to offer this first-of-its-kind lodge to our customers.”

Silvano Geranio, Founding Director of Prestige Homeseeker Park & Leisure Homes, said: “I am literally over the moon with this latest new product design which will elevate us to a whole new level.”

https://www.darwinescapes.co.uk/
http://prestigeparkandleisurehomes.co.uk/

 

The sales team continues to expand.

The sales team continues to expand.

Prestige Homeseeker Park and Leisure Homes are delighted to announce a new addition to the sales team. Jennefer Bruce has been appointed as a Business Development Manager.

Sales Director, Jonathan Wake, states; “We have been substantially growing our business and we are keen to build on our success and view the sales team as key to this. Our customers continually tell us that it is our personal relationships, design, build quality and customer service that makes us stand out. Adding to the team will make us even more accessible to them.”

Jennefer has a background in the caravan and holiday park industry and specialises in identifying and developing new accounts both in business-to-business and business-to-consumer.

Jennefer says, “I am delighted to be joining the Prestige Homeseeker family, what an exciting opportunity it is to be part of an inspiring company with innovative products and a hugely knowledgeable and helpful team on board. I have worked in the caravan and holiday park industry for 12 years now and am hoping that my background will help me settle into my new role expeditiously. I am looking forward to getting out and about on the parks and seeing the stunning and avant-garde holiday homes that have already been designed alongside the chance to help inspire some new ones!”

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